Refund Policy

You can request a full refund of any payment for a Muninn paid plan within 30 days of the date of that payment. This applies to a first purchase and to every renewal, monthly or yearly. You do not need to give a reason.

One exception: the one-time fee for a handle. Once the name is assigned to your account it is not refundable, because that name is never given to anyone else. If the claim failed through our error, for example you paid and the name could not be assigned, we refund it in full. If a handle fee is refunded in full, the handle is retired: it stops answering and is not given to anyone else.

Payments for Muninn are processed by Paddle.com, our Merchant of Record, so refunds are issued by Paddle. Either:

• go to paddle.net, look up your order with the email you used at checkout, and request a refund there; or
• email us at support@bizat.co from the address on your account, and we will arrange it with Paddle for you.

The refund goes back to the payment method you used. How quickly it appears depends on your bank or card provider.

When we refund a payment in full, we also cancel that subscription immediately so you are not charged again, and your account returns to the Free plan. A partial refund does not change your plan. Your data is not deleted. You can still read, export and delete everything. If you are above a Free limit, adding new items may be blocked until you are back under it.

After 30 days, you can cancel at any time to stop the next renewal, and you keep paid features until the end of the period you have already paid for. For a yearly plan cancelled part-way through, we may give a partial refund at our discretion. Ask us.

If something went wrong on our side, such as a double charge or a service failure that stopped you using what you paid for, contact us whenever you notice it. The 30-day window is for change of mind. It is not a time limit on our mistakes.

This policy adds to your rights under consumer law. It does not replace them.

Biz-Automation Co., Ltd.
20 Soi Phattanavet 7,
Sukhumvit 71 Road, Vadhana, Bangkok 10110, Thailand
Email: support@bizat.co